Offering first class service to all Kenyan citizens
In its mission to improve all-round public service performance, the government identified the need to attain effective, efficient and timely public service for Kenyan citizens.
This process has started off well with the institution of results based management in the service, performance contracting and the development of service charters to name but a few.
These initial reforms have been critical building blocks in boosting the public’s confidence in the government and fostering a good image of the public service.
Transforming Kenya will enhance public service delivery across all Government Ministries, Departments and Agencies using the Rapid Results Initiative (RRI). RRI is a rapid transformation tool used to assist the government in delivering timely and effective services to Kenyans and transforming Kenya as a whole. They identify and analyze key issues affecting certain areas in society and set resolutions which they must achieve within 100 days.
The results from the pilot RRI’s were so significant that the government issued a circular in June 2007 instructing all ministries, departments and agencies to undertake RRI as a tool for mainstreaming Results Based Management in the Public Service. To-date numerous Public Sector institutions, central government ministries, local authorities, state corporations and regional authorities have implemented Rapid Results Approach successfully.
In addition to implementation of these transformational efforts, Transforming Kenya is responsible for ensuring coherence across government and building stronger capacity for good governance.
Major public service delivery transformation goals include:
- Revolutionizing our public service office by providing and processingofficial documents online saving on time and costs
- Creating a 24/7 user-friendly, convenient channel to enable easy access to public services via mobile phones
- Providing highly knowledgeable, friendly staff in an ultramodern, high-tech public service facility
